Salon FAQs

To provide options for every budget, our stylists are tiered into levels based on their experience and demand. As a stylist moves up in level, their pricing increases. We are happy to help you select a professional that fits your specific needs and price point.

We understand life happens, and we do our best to accommodate when we can.

• Cancellations: We require at least 48 hours' notice. Cancellations within 48 hours are subject to a fee of 50% of the booked service. If you reschedule at that time, a 25% rebooking fee is required.
• No-Shows: Missed appointments or same-day cancellations are subject to a fee of 100% of the booked service.
• Late Arrivals: If you are more than 15 minutes late, you may be asked to reschedule to keep our team on schedule.

To secure your appointment and protect our stylists' time, we require a reservation fee upon booking for select services.

• Reservation Fees: A fee of 50% is required at the time of booking for select services. This fee is applied directly toward your final balance on the day of your service.
• Missed Appointments (No-Shows): Missed appointments or same-day cancellations are subject to a fee of 100% of the booked service, and any initial reservation fee is forfeited.
• Rescheduling & Cancellations: To transfer your reservation fee to a new date, please notify us at least 48 hours in advance. Cancellations made with less than 48 hours' notice will forfeit the deposit and are subject to our standard 50% late-cancellation fee.

It is important to us that you feel confident in your results. If you are dissatisfied, we will gladly adjust the original service at no charge within 7 days of the appointment. Redos are determined on a case-by-case basis. If you simply change your mind and want a different look or additional services, an additional service fee will apply.

To comply with OSHA regulations, we are unable to perform services using outside shampoos, conditioners, or chemicals. We must have Safety Data Sheets (SDS) on file for every product used, so we only use professional products provided by our authorized manufacturers.

All products used during your visit are professionally vetted to guarantee the highest standard of safety and results.

Products that are unopened may be returned or exchanged within 7 days of purchase. You may exchange product for product of an equal value, or receive an account credit to be used on future retail purchases only (Credit may not be used on hair services).

Due to health concerns we are unable to return open/used items.

Hair Extensions, hair appliances, hair accessories, skin care, sale items, and seasonal items (ex: holiday gift sets) are final sale. No refunds, exchanges, or account credit.

To maintain a relaxing environment and ensure safety, we have a Child Safety Policy. We request that children do not accompany parents unless they are also receiving a service and are supervised by an additional adult.

We accept all major credit cards, debit cards, cash, and checks. Please note that a 3% service charge applies to all credit card transactions; you can avoid this fee by paying with cash, check, or debit.

Yes! We are a team-based salon and encourage our guests to try different team members if they need a different schedule or simply want a fresh point of view.